Frequently Asked Questions (FAQs)

We want to help you as best we can in finding your way around our Web site and by providing you with some frequently-sought information about the AUC Press. Below are the answers to the most frequently asked questions we receive. If you should have any further inquiries, send an e-mail to aucpress@aucegypt.edu.

How can I contact the AUC Press offices?

American University in Cairo Press
113 Kasr El Aini Street
P.O. Box 2511
Cairo 11511
Egypt
Tel. (+20 2) 2797 6926
Fax: (+20 2) 2794 1440
For more contacts, click here.

How can I contact the AUC Press customer service?

► For Egypt

For all general inquiries, send an e-mail to aucpress@aucegypt.edu or you can send us your comments here.

If you are ordering from our distributors:
(You may find delivery times and shipping charges make it best you go to our partner websites and distributors).

► For the United States

Oxford University Press – USA
Customer Service Department
2001 Evans Road
Cary, North Carolina 27513
USA
Tel: 1-800-445-97141-800-445-9714
Fax: 1-919-677-1303
E-mail: custserv.us@oup.com

► For Canada

Oxford University Press – Canada
8 Sampson Mews, Suite 204
Don Mills, ON
M3C 0H5
Canada
Tel: 1-800-387-80201-800-387-8020
Fax: 1-800-665-1771
E-mail: customer.service.ca@oup.com

► For the rest of the world (including the Middle East, except Egypt)

I.B.Tauris Publishers
Paul Davighi
Sales and Marketing Director
6 Salem Rd, London, W2 4BU
UK
Tel: +44 (0) 20 7243 1225+44 (0) 20 7243 1225
Fax: +44 (0) 20 7243 1226
E-mail: pdavighi@ibtauris.com

How can I order and buy from the AUC Press?

If you are ordering from Egypt

Go to www.aucpress.com

  • Order Online

You can order books securely from the AUC Press Web site at any time. To do so, click on the " Add to Cart" button which appears on individual book pages, book search results pages, and browse by subject pages. All the books that you have selected by adding them to the cart will be placed in your individual shopping cart.

When you have finished shopping and are ready to submit your order for processing, click on the “Check” button to fill in your credit card and address information on our secure online ordering system.

  • Order by Phone or Fax

To order by phone, call the AUC Press at (20-2) 2797-6895(20-2) 2797-6895/6897/6926, or send a fax to (20-2) 2794-1440.

  • Buy from the AUC Press Bookstores

We invite you to visit our AUC Press Bookstores.

Notice: In some cases, and depending on your geographical location, the book you seek will not be available through this site because of sales restriction, which are clearly indicated for each book: e.g., “ For Sale only in the Middle East.” For information on how best to order this title in your country, write to aucpress@aucegypt.edu

Titles marked “ For sale only in the Middle East” may be purchased only by customers in Algeria, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Syria, Tunisia, Turkey, United Arab Emirates, and Yemen. Prices and publication dates are subject to change without notice.

You may find delivery times and shipping charges make it best you go to our partner websites and distributors listed below.

►If you are ordering from the United States

Oxford University Press (USA)
Orders placed by mail or fax may be directed to:
Customer Service Department, Oxford University Press, 2001 Evans Road, Cary, North Carolina 27513, USA Tel: 800-445-9714800-445-9714, Fax: 919-677-1303, E-mail: custserv.us@oup.com

Phone orders may be placed with an operator from 8:00 am – 6:00 pm EST., Monday - Friday
Tel: 800-451-7556800-451-7556
Fax: 919-677-1303
E-mail: orders.us@oup.com

Oxford University Press is a PubEasy member. Their SAN number is 202-5892. Tel: 919-677-0977919-677-0977 ext. 5121.

►If you are ordering from Canada

Oxford University Press – Canada
8 Sampson Mews, Suite 204
Don Mills, ON
M3C 0H5
Canada
Tel: 1-800-387-80201-800-387-8020
Fax: 1-800-665-1771
E-mail: customer.service.ca@oup.com

►If you are ordering from the rest of the world (including the Middle East, except Egypt)

I.B. Tauris / Macmillan Distribution Ltd.
Paul Davighi
Sales and Marketing Director
6 Salem Rd, London, W2 4BU
UK
Tel: +44 (0) 20 7243 1225+44 (0) 20 7243 1225
Fax: +44 (0) 20 7243 1226
E-mail: pdavighi@ibtauris.com

Orders may also be placed through www.amazon.com.

How do I pay?

To order online you will need a credit card.

If you do not have a credit card, it is also possible to order by phone, fax or mail, and pay by personal check. Please make your check payable to" The American University in Cairo Press "

Is it safe to pay online?

When you place an order online with AUC Press, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorized personnel see it. We do not store your credit card details online, so other internet users cannot access your details.

How will my book(s) be delivered?

Your order will be dispatched from one of our distribution centers, depending on your geographical location. Click here for shipping charges information.

Will my private details stay private?

We are bound to our Privacy Policy which means that we do not sell or rent your personal details to anyone. We do not store your credit card details online, so other internet users cannot access your details.

When you place an order online with AUC Press, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorized personnel see it. We do not store your credit card details online, so other internet users cannot access your details.

What if I have trouble with my online book order?

► If you have trouble with your online book order that you have placed from Egypt through AUC Press, please send an e-mail to aucpress@aucegypt.edu.

► For orders placed online from the United States, purchased through Oxford University Press (USA), our partner distributor, go to www.oup.com/us/ or contact their Customer Service Department, Oxford University Press, 2001 Evans Road, Cary, North Carolina 27513, Tel: 800-445-9714800-445-9714, Fax: 919-677-1303, Email: custserv.us@oup.com.

► For orders placed online from Canada, purchased through Oxford University Press – Canada, go to www.oupcanada.com/ or contact their Customer Service Department, Oxford University Press, 8 Sampson Mews, Suite 204, Don Mills, ON, M3C 0H5, Tel: 1-800-387-80201-800-387-8020, Fax: 1-800-665-1771, E-mail: customer.service.ca@oup.com

► For online orders placed from the rest of the world (across the Middle East, except Egypt, outside North America) through I.B.Tauris / Macmillan Distribution Ltd, please send an e-mail to export@macmillan.co.uk.

How can I get the latest AUC Press catalog?

Click here to view or download the current AUC Press catalog. Free catalogs are also available in the AUC Press Bookstores.

How do I search the AUC Press Web site for a book or author?

► Quick Search

If you know the book title or the author, type this in the “Search” box and hit “Return” on your keyboard. If the following message “Your search did not result in any matches” appears, try again using the Advanced Search option.

► Advanced Search

Search by Title: Enter the full title and click on “Search.” Entering key words from the title will produce a longer list within which the title should appear.

Search by Author: Enter the author’s full name, or last name, into the “Author” box and click on “Search.” All titles written or edited by that author will appear in publication date order.

Search by ISBN: Enter the 13-digit ISBN.

Search by Category: Choose one of the categories from the drop-down menu and click “Search.”

Search by Format: Choose among the formats (CD-Rom, Hardbound, Maps, Paperback, etc.) proposed in the drop-down menu and click on “Search.”

Show Book Cover: Select “Yes” or “No” to show book cover.

What are the shipping charges?

Click here to know more about AUC Press shipping charges.

I have an idea for a book. How can I submit it?

The AUC Press is happy to consider proposals or partial manuscripts, and to encourage and guide writers if a proposal seems good.

Because of mailing costs, the AUC Press cannot send printed materials such as books and manuscripts back to every person who has sent us a submission. For guidelines on how to submit a manuscript and proposal, click here. Please address editorial queries to:

Neil Hewison
Associate Director for Editorial Programs
rnh@aucegypt.edu
Tel: (+20 2) 2797-6892

Nadia Naqib
Senior Commissioning Editor
nnaqib@aucegypt.edu
Tel: (+20 2) 2797-6887

I am an author and need the AUC Press Guide for Authors?

For information on formatting, style, and permissions guidelines, please review and download the AUC Press Guide for Authors.

Where can I get permission or rights information for AUC Press titles?

For queries regarding translation and reprint rights to AUC Press titles, as well as permissions, please contact:
Doug Wallace
Rights and Contracts Manager
The American University in Cairo Press
113 Kasr El Aini Street
P.O. Box 2511
Cairo, 11511 Egypt
Egypt
Tel: (+20 2) 2797 6958
Fax: 20.2.2794.1440
E-Mail: doug.wallace@aucegypt.edu

How do I request a desk / examination copy of an AUC Press book?

Desk copies are being supplied to qualified instructors who have adopted texts for use in their courses. All requests are subject to verification. Send your request to:

►For the United States

Oxford University Press – USA
Customer Service Department
2001 Evans Road
Cary, North Carolina 27513
USA
Tel: 1-800-445-97141-800-445-9714
Fax: 1-919-677-1303
E-mail: custserv.us@oup.com

►For Canada

Oxford University Press – Canada
8 Sampson Mews, Suite 204
Don Mills, ON
M3C 0H5
Canada
Tel: 1-800-387-80201-800-387-8020
Fax: 1-800-665-1771
E-mail: customer.service.ca@oup.com

►For the rest of the world (including the Middle East, except Egypt)

I.B.Tauris Publishers
Paul Davighi
Sales and Marketing Director
6 Salem Rd, London, W2 4BU
UK
Tel: +44 (0) 20 7243 1225+44 (0) 20 7243 1225
Fax: +44 (0) 20 7243 1226
E-mail: pdavighi@ibtauris.com
Bianca Schmauch
Sales Executive
E-mail: bschmauch@ibtauris.com

How do I request a review copy of an AUC Press book?

►Requests for review copies for Egypt should be sent to:

Basma El Manialawi
The American University in Cairo Press
Marketing Manager
113 Kasr el Aini Street
P.O. Box 2511
Cairo 11511
Egypt
E-mail: basma.manialawi@aucegypt.edu
Tel: (202) 2615-3973

►Requests for media review copies for the United States should be sent to:

Oxford University Press - USA
Customer Service Department
2001 Evans Road
Cary, North Carolina 27513
USA
Tel: 1-800-445-97141-800-445-9714
Fax: 1-919-677-1303
E-mail: custserv.us@oup.com

►Requests for media review copies for Canada should be sent to:

Oxford University Press – Canada
8 Sampson Mews, Suite 204
Don Mills, ON
M3C 0H5
Canada
Tel: 1-800-387-80201-800-387-8020
Fax: 1-800-665-1771
E-mail: customer.service.ca@oup.com

►Requests for reviews copies of scholarly books, fiction, and non-fiction titles for the rest of the world

I.B.Tauris Publishers
Paul Davighi
Sales and Marketing Director
6 Salem Rd, London, W2 4BU
UK
Tel: +44 (0) 20 7243 1225+44 (0) 20 7243 1225
Fax: +44 (0) 20 7243 1226
E-mail: pdavighi@ibtauris.com
Bianca Schmauch
Sales Executive
E-mail: bschmauch@ibtauris.com

I am a journalist. How can I get the AUC Press news releases?

Please send an e-mail with all your details to Basma El Manialawi, AUC Press Marketing Manager at basma.manialawi@aucegypt.edu.

How can I receive your e-newsletter and information about your new releases?

To receive the AUC Press e-newsletter and other electronic mailings, click here to register. For the AUC Press news releases, send an e-mail with all your details to Basma El Manialawi, AUC Press Marketing Manager, at basma.manialawi@aucegypt.edu.

Where are the AUC Press Bookstores located?

Click here for the complete list of AUC Press Bookstores. The AUC Press Tahrir and Zamalek Bookstores offer a 20% discount on all books every first Saturday of the month.

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