- If you ordered a physical book, you can cancel your order within 30 days from the day on which you or a third party designated by you receives the goods purchased. You are obliged to ensure that the goods you purchased are kept in good condition while they are in your possession or control and are responsible for any damage to the goods before they are returned to us. Note that all shipping costs to return the goods in this case are at the customer’s expense.
A full refund (including postage) may be granted if a book is defective (i.e. missing pages) or the AUC Press will send a replacement of the book(s) free of charge. This policy does not apply to digital content.
For all refund queries within Egypt, email firstname.lastname@example.org.
- If you bought the AUC Press book(s) from outside Egypt, please contact the distributor or online retailer you ordered from to inquire about your supplier’s return policy.